TODOS LOS DISEÑOS NORELUL ✷

RETURN AND REFUND

  • At the moment we do not have return and refund policies on all Norelul items. Since Norelul promises excellent quality in any of our items you purchase. Since this beginning of 2023, all our customers to date are 100% pleased with the complete experience when purchasing a Norelul item. And likewise, our items go through quality filters. The last quality filter is that our staff contacts you before sending you the product to send you photos of how your item is being sent and in this way, both you and we agree on your item. And likewise, we have a record of the perfect conditions in which your item is before being sent and in the same way as it is being sent.
  • In the event that once you have received your item, you notice that it is not 100% your size or taste, we cannot offer you a return and refund since each of our items has several photographs that show the quality, color, shape , prints and details at their finest. Likewise, each of the items has all the information on sizes, measurements of the garment and materials in which they are made and that you have reviewed prior to your purchase.
  • If even with these two expressed situations, you think that you would like to appeal to a return and refund policy that may be different from those expressed, of course you can gladly explain your situation to us so that Norelul can consider the factors of this situation. to determine if it is possible to make a return and refund, which can be done in these two ways:
  1. The client must cover the expenses required for the item to be returned to the source of origin from which it was sent.
  2. The total refund of the item(s) purchased will be made into a Norelul gift card so that this amount can be used on any other item that Norelul offers to date.
  • In these cases, please send us an email to norelulstudio@gmail or a DM to our instagram @norelulstudio, explaining what happened to your item so that we can evaluate the situation and status of your item, in case our quality control and situations If you confirm positive, we will be giving you a Norelul gift card with a certain amount of credit determined based on the damage of your item so that you can purchase the same or a new Norelul item <3

PRIVACY

  • We want you to be sure that all the personal data you share with us will never be shared by Norelul. Norelul uses your data in order to keep a history of your purchase, items and your experience with us so that every time you purchase more items, we give you the corresponding benefits as a customer, as well as making your experience more and more personalized. and you feel comfortable with us. ^^ c:

SHIPPING

  • Norelul promises excellent quality in any of our items you purchase. Since this beginning of 2023, all our customers to date are 100% pleased with the complete experience when purchasing a Norelul item. And likewise, our items go through quality filters. The last quality filter is that our staff contacts you before sending you the product to send you photos of how your item is being sent and in this way, both you and we have a record of the perfect conditions of your item and how we are. sending.
  • However, we know that from the point where Norelul delivers the product to the supplier that makes it possible for your item to reach you, too many things can happen. In this part of the process of your purchasing experience, Norelul has no control. That is why we want to clarify that in this step we have no responsibility for the actions that occur during this journey.
  • With the aforementioned, we know that it is a fundamental part of your entire purchasing process with us even though we cannot control the facts in this part of the process. That is why this shipping policy exists more than anything, for your security and complete satisfaction from the beginning to the end of your purchase with us.
  • The shipping policy on Norelul items exists talking about these extreme cases where something may happen to your item during this part of your purchase, called Shipping that Norelul does not control. *This shipping policy applies to orders sent with private parcels. This shipping policy does not apply to orders sent with national parcels to the Mexican Post Office*
  • In case something bad happens to your item(s) sent by private parcel , please send us an email to norelulstudio@gmail or a DM to our instagram @norelulstudio, explaining what happened to your item so we can evaluate the situation. and status of your item, in case our quality control and excellent situations confirm positive, we will be giving you a gift card with a certain amount of credit determined based on the damage of your item so that you can purchase the same or a new Norelul item < 3